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Stakeholder Engagement

Building trust and consensus across complex civic, infrastructure, and community projects. First Retail Group works alongside project leaders in infrastructure, urban regeneration, and community development to navigate sensitive stakeholder landscapes. We bring deep engagement expertise and a practical, transparent approach—helping organisations interpret public sentiment and balance project ambitions with local expectations.

Whether guiding major civic investments, managing challenging community dynamics, or strengthening local resilience, we provide independent, objective facilitation. We work directly with your teams to align diverse perspectives, turn competing priorities into a shared direction, and deliver lasting, measurable outcomes.

How we help

Outreach & Consultation

Through interactive sessions and public opinion research, we capture true community sentiment and aspirations. From surveys and focus groups to collaborative workshops and larger-scale events, we facilitate open dialogues that help you understand local needs and establish a strong foundation.

Mapping & Analysis

We help project leaders navigate diverse environments through comprehensive stakeholder identification and strategic engagement. By developing tailored communication strategies for businesses, residents, and government agencies, we address specific concerns and foster positive relationships

Expert Facilitation

Lasting success depends on finding common ground and building genuine trust. We provide skilled mediation and neutral platforms to guide constructive dialogue, identify collaborative solutions, and manage differing perspectives – ensuring your infrastructure, regeneration, or community projects move forward smoothly.

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Case Studies

Porirua City Centre summit

Community-Driven Regeneration

Uniting Porirua for Growth. Working on behalf of Porirua City Council, FRG delivered the Porirua City Centre Summit by bringing together businesses, property owners, and community groups to develop shared objectives and understanding. Throughout the high-energy event we aligned these different voices around common growth goals. This practical approach established clear, immediate priorities to boost the local economy and created a straightforward roadmap for the city’s long-term development.

invercargill city centre redevelopment

Stakeholder-Centric Engagement

Shaping Invercargill’s Vibrant Future. We partnered with Invercargill City Council to drive regional regeneration by addressing retail and identity challenges. Through widespread engagement involving more than three hundred local businesses across multiple workshops, drop-in sessions, and surveys, we captured the community's true aspirations. This collaborative process helped shift the city from vulnerability to strength, delivering a powerful new brand, inspiring investment and providing a strategic roadmap that successfully drove change.

First Retail Group Ltd (FRG)

We are specialist retail and commercial strategists. FRG drives award-winning customer engagement, exceptional experiences, and measurable revenue growth for consumer-facing brands and premier destinations. Our expertise spans retail, hospitality, healthcare, leisure, tourism, and service categories, as well as precincts, centres, towns and cities.

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Level 3, 44 Victoria Street, Wellington, 6011
New Zealand

hello@firstretailgroup.com

DDI NZ +64 4 979 9668
DDI AU +61 4 888 60415

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