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Stakeholder Engagement

Building trust and consensus across complex civic, infrastructure, and community projects. Major urban regeneration and infrastructure projects always come with complex community dynamics. At First Retail Group, we work alongside project leaders to navigate sensitive conversations with openness, helping you balance big project goals with local expectations.

Whether you are planning a major public investment or working through local pushback, we bring an independent, practical perspective to community engagement. We work directly with your team to understand what people on the ground actually care about, bridge competing priorities, and build a shared path forward that delivers lasting value for everyone.

How we help

Outreach & Consultation

Through interactive sessions and public opinion research, we capture true community sentiment and aspirations. From surveys and focus groups to collaborative workshops and larger-scale events, we facilitate open dialogues that help you understand local needs and establish a strong foundation.

Mapping & Analysis

We help project leaders navigate diverse environments through comprehensive stakeholder identification and strategic engagement. By developing tailored communication strategies for businesses, residents, and government agencies, we address specific concerns and foster positive relationships

Expert Facilitation

Lasting success depends on finding common ground and building genuine trust. We provide skilled mediation and neutral platforms to guide constructive dialogue, identify collaborative solutions, and manage differing perspectives – ensuring your infrastructure, regeneration, or community projects move forward smoothly.

Connect with our Retail Experts

Case Studies

Porirua City Centre summit

Community-Driven Regeneration

Uniting Porirua for Growth. Working on behalf of Porirua City Council, FRG delivered the Porirua City Centre Summit by bringing together businesses, property owners, and community groups to develop shared objectives and understanding. Throughout the high-energy event we aligned these different voices around common growth goals. This practical approach established clear, immediate priorities to boost the local economy and created a straightforward roadmap for the city’s long-term development.

invercargill city centre redevelopment

Stakeholder-Centric Engagement

Shaping Invercargill’s Vibrant Future. We partnered with Invercargill City Council to drive regional regeneration by addressing retail and identity challenges. Through widespread engagement involving more than three hundred local businesses across multiple workshops, drop-in sessions, and surveys, we captured the community's true aspirations. This collaborative process helped shift the city from vulnerability to strength, delivering a powerful new brand, inspiring investment and providing a strategic roadmap that successfully drove change.

First Retail Group Ltd (FRG)

We are specialist retail consultants. FRG builds customer connection, strong foot traffic, and solid revenue growth for consumer-facing businesses and public destinations. Our work covers retail, hospitality, healthcare, tourism, and service sectors, alongside commercial precincts, shopping centres, and cities.

Contact

Based in NZ – Operating Globally.
Head Office L3, 44 Victoria Street, Wellington, 6011, NZ

hello@firstretailgroup.com

DDI NZ +64 4 979 9668
DDI AU +61 4 888 60415

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